Privacy & Cookies Policy

We are committed to protecting your privacy and handling your data in accordance with UK data protection laws.

What Information We Collect We may collect and process the following types of personal data:

• Your name, email address, postal address and phone number
• Order and account details
• Payment information (processed securely – not stored by us)
• IP address, browser type, and device data
• Usage data through cookies and analytics tools (e.g. Google Analytics)

How We Use Your Information We use your personal data to:

• Process and fulfil orders
• Communicate with you about your order
• Provide customer support
• Monitor and improve website performance
• Comply with legal and regulatory requirements

Sharing Your Information We do not sell your personal information. We only share it with trusted third-party providers as necessary, such as:

• Tyl by NatWest – to process secure payments
• Royal Mail or other delivery providers – to fulfil your order
• Web hosting and analytics providers – for site functionality and improvement

Each provider only receives the data required to perform their service.

How Long We Keep Your Information We retain your data for as long as necessary to provide our services and meet our legal obligations. Order records may be retained for up to 6 years to comply with tax and accounting regulations.

Your Rights You have the right to:

• Access a copy of the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to or restrict processing
• Request data portability

To exercise any of these rights, please contact us at support@acmmedia.co.uk.

Cookies Cookies are small text files stored on your device when you visit our website.

We use cookies to:

• Enable site functionality (e.g. basket and checkout)
• Track anonymous usage via Google Analytics
• Remember your login if you create an account

Managing Cookies You can manage or disable cookies through your browser settings. Please note this may affect your experience on our website.

When you first visit our website, you will see a cookie banner which allows you to accept or manage cookies in accordance with the Privacy and Electronic Communications Regulations (PECR).

Updates to This Policy We may update this Privacy and Cookies Policy from time to time. The latest version will always be available on this page. We encourage you to check back regularly.